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Delivery conditions

Updated 1 October 2026.

These conditions apply to orders placed in the Aikido Unlimited online store at aikidounlimited.com. You accept them when you place an order. They do not limit your rights under the Finnish Consumer Protection Act.

1. Seller

  • Aikido Unlimited Oy
  • Business ID: 3498765-9
  • VAT ID: FI34987659
  • Registered address: Turjankatu 1 C, 33100 Tampere, Finland
  • Dojo (pickups and returns): Sumeliuksenkatu 18 A, 33100 Tampere, Finland
  • Email: info@aikidounlimited.fi
  • Phone: +358 44 280 0489

2. Products and services

We sell Tozando aikido gear (uniforms, hakamas, belts, tabi, wooden training weapons such as bokken, jo and tanto, and weapon bags), Aikido Unlimited clothing (T-shirts and hoodies) and dojo training cards (1 or 10 sessions). We also offer embroidery, carried out together with Kuvatikkaus in Tampere, and lengthening or shortening of hakama ties.

The product page shows whether an item is in stock or made to order. We order made-to-order items from the manufacturer in Japan based on your order. Colours in product photos may differ slightly from the actual product.

3. Prices

Prices are in euros and include VAT (25.5%). Shipping costs are shown at checkout before you confirm the order. The price valid at the time of ordering applies.

If a price is obviously wrong, for example because of a technical error, we will contact you before processing the order. You can then accept the correct price or cancel the order, and we will refund the full amount you paid.

4. Ordering and conclusion of the contract

You can order as a guest or create a customer account. An account is optional. You can sign in with your email address and a password or with your Google account.

The order is binding when you confirm and pay for it. If you choose to pay at pickup, the order is binding when you confirm it. We send an order confirmation to your email. Please check the details and tell us about any mistakes as soon as possible.

If an item you ordered is sold out or its delivery time differs substantially from what was stated, we will contact you. You can then wait for the item or cancel the order, in which case we refund any amount already paid.

If you buy as a business, the consumer provisions of the Consumer Protection Act, such as the right of withdrawal, do not apply.

5. Payment

Online payments are handled by Paytrail. Paytrail Oyj (Business ID 2122839-7) acts as the payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on your bank statement or card bill and forwards the payment to us. You can pay with online banking, payment cards or mobile payment methods. We do not see or store your card details.

When you pick up your order at the dojo, you can also choose to pay at pickup. Paying at pickup requires signing in to a customer account with a confirmed email address. We keep orders for pickup for 14 days. If an order is not collected and nothing else has been agreed, we may cancel it after notifying you.

For questions about payments, please contact us first.

6. Delivery

Delivery methods:

  • PostNord parcel locker
  • PostNord service point
  • PostNord home delivery
  • GLS, also to other EU countries
  • Pickup at the dojo in Tampere (free)
  • Delivery to an aikido training camp (free). Tell us which camp when you order.

Shipping costs are shown at checkout. Long items such as bokken, jo and weapon sets cannot be delivered to parcel lockers.

In-stock items are usually dispatched within 1–3 working days. We order made-to-order items from Japan, and their delivery usually takes 7–120 days. Embroidery adds 7–30 days to the delivery time. Training cards and services are not shipped: a training card is used at the dojo.

We will let you know if a delivery is delayed. In the event of a delay you have the rights provided by the Consumer Protection Act, for example the right to cancel the purchase.

Responsibility for the goods passes to you when you receive them. Please check the parcel on receipt. If the packaging is damaged, report it to the carrier and to us.

If you do not collect a parcel from the pickup point and it is returned to us, we treat the order as cancelled and refund the payment. We may deduct the actual costs caused by the return of the parcel.

7. Right of withdrawal

As a consumer, you have the right under Chapter 6 of the Finnish Consumer Protection Act to withdraw from a distance purchase within 14 days without giving a reason.

Goods

The withdrawal period begins when you receive the goods. If an order is delivered in several parts, the period begins when you receive the last part. The right of withdrawal also covers made-to-order items ordered from the manufacturer in standard sizes.

Training cards

A training card is a service, and the withdrawal period begins on the date of purchase. You can withdraw from the purchase of an unused training card within 14 days and receive a full refund. If you start using the card during the withdrawal period, you are requesting that the service begins before the withdrawal period ends. If you withdraw from a partly used card, you pay the share of the price corresponding to the sessions used, and we refund the rest. The right of withdrawal ends when the card has been used in full.

When there is no right of withdrawal

There is no right of withdrawal for goods made to your specifications or clearly personalised for you, such as:

  • embroidered items
  • items altered at your request, such as hakamas whose ties have been lengthened or shortened
  • items made to your measurements

You can cancel embroidery or a hakama tie alteration free of charge as long as the work has not started.

How to withdraw

Notify us by email at info@aikidounlimited.fi before returning any items. Include your order number and the items you are returning. You can use the model withdrawal form at the end of these conditions, but it is not required. Any clear statement of your decision to withdraw, sent before the withdrawal period ends, is enough.

Returning goods

Return the goods no later than 14 days after your withdrawal notice to:

  • Aikido Unlimited Oy, Sumeliuksenkatu 18 A, 33100 Tampere, Finland

You can also bring the goods to the dojo at an agreed time. You pay the return costs unless the item is defective or we sent you the wrong item. Please pack the goods carefully, preferably in the original packaging.

Refund

We refund your payment no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we have received the goods back or you have shown that you have sent them. The refund includes the original delivery costs. If you chose a more expensive delivery method than the cheapest standard delivery, we refund the price of the cheapest standard delivery. The refund is made using the payment method you used, unless agreed otherwise.

Diminished value

You may handle an item as you would in a shop, that is, as far as needed to establish its nature, characteristics and functioning. For example, you can try on a uniform or hakama. If an item has been handled beyond that, for example worn in training or washed, you are liable for any diminished value, and we may deduct it from the refund.

8. Defects and complaints

We are liable for defects in our products under the Consumer Protection Act. If a product is defective, notify us within a reasonable time of discovering the defect at info@aikidounlimited.fi. Include your order number, a description of the defect and preferably a photo. We will repair, replace or refund the product as the law provides. We pay the return costs for defective products.

9. Personal data

We process personal data as described in our privacy policy.

10. Disputes

Please contact us first and we will try to resolve the matter. If we cannot reach an agreement, you can as a consumer refer the matter to the Finnish Consumer Disputes Board (www.kuluttajariita.fi). Before doing so, you should contact the Finnish consumer advisory service (www.kkv.fi/en/consumer-advice).

11. Changes to these conditions

We may update these conditions. Your order is governed by the conditions in force when you placed it.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. Send it by email or post.

  • To: Aikido Unlimited Oy, Sumeliuksenkatu 18 A, 33100 Tampere, Finland, info@aikidounlimited.fi
  • I/We (\) hereby give notice that I/We (\) withdraw from my/our (\) contract of sale of the following goods (\) / for the provision of the following service (*):
  • Order number:
  • Ordered on (\) / received on (\):
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(*) Delete as appropriate.